Mar
6th
Fri
6th
How to Help Someone Use A Computer
http://polaris.gseis.ucla.edu/pagre/how-to-help.html
A classic. As fresh and necessary today (unfortunately) as it was when Phillip Agre wrote it in 1996.
“Most user interfaces are terrible. When people make mistakes it’s usually the fault of the interface. You’ve forgotten how many ways you’ve learned to adapt to bad interfaces.”
Amen.
